Privacy Policy & Cookies Policy
Introduction
Excelerate360 Ltd respects your privacy and is committed to protecting your personal data and individual rights. This privacy policy will inform you as to how we collate and manage your personal data when visiting our website or when we are instructed to perform sales services for you and advise you on how legislation protects you and your privacy rights.
Purpose of this Privacy Policy
The intention of this privacy policy is to provide information on how Excelerate360 collects and processes your personal data when you visit our website, contact us directly via email, telephone or webform, when we are contracted to provide services to you or when you subscribe to receive our newsletter or publications.
Our services are not intended for children, and we do not knowingly collect data relating to children.
It is important that when you read this Privacy Policy, it should be considered in conjunction with any other Privacy Notice or Data Processing Agreements we may provide to you specifically if we are collecting or processing personal data, so that you are aware of exactly how and why we are using your data. This Privacy Policy supplements any other notices and is not intended to replace or supersede them.
Controller
A Data Controller is the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data. This Privacy Policy is issued on behalf of the Excelerate360 Ltd, who is the data controller responsible for this website and your personal data (collectively referred to as “Excelerate360”, “we”, “us” or “our” in this Policy).
If you have questions in regard to this privacy policy, please contact us on the details outlined below.
Company name: Excelerate360 Ltd
Email address: privacy@excelerate360.com
Postal address: Brooklands House, 42 Wilbury Way, Hitchin, SG4 0AP
Telephone number: +44 (0)207 754 3613
Our website: www.excelerate360.com
Representation
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions:
- European Union (EU)
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Switzerland (FADP)
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website: Excelerate360 Ltd | Compliance Center
Changes to the Privacy Notice and your duty to inform us of changes
This Privacy Policy is effective as of November 14th, 2017 and last reviewed on February 28th 2025.
It is important that the personal data we hold about you is current and accurate, so please keep us informed if your personal data changes during your relationship with us.
The data we collect
Personal data is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymised data). We may collect, process, store and transfer various kinds of personal data about you which we have categorised as follows:
Identity Data includes first name, last name, username or similar identifier and title.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of and services you have purchased from us.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data includes information about how you use our website and services.
Marketing and Communications Data includes your preferences in receiving marketing from us.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
If you fail to provide personal data
Where we are required to collect personal data by law, or under the terms of a contract we have with you. If you fail to provide data when requested, we may not be able to fulfil the contract we have or are trying to enter with you to provide you with services. In this case, we may have to cancel a service you have with us, but will notify you if this is the case at the time.
How is your personal data collected?
We use a various methods to collect data from and about you including through:
Direct interactions – You may give us your Identity, Contact and Financial Data by completing forms or through correspondence with us by post, phone, email or otherwise. This includes personal data you provide when you:
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Instruct us to provide services.
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subscribe to our service or publications.
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request marketing to be sent to you; or
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Provide us with feedback.
Automated technologies or interactions – As you interact with our website, we may automatically collect Technical Data about your equipment, browsing activity and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may receive personal technical data about you from various third parties and public sources as outlined below:
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Analytics providers such as Google based outside the EU.
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Search information providers Google based outside the EU.
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Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
Cookies
Excelerate360 uses cookies to identify a user, and deliver customised experiences for our website visitors. A “cookie” is a file containing a small amount of data which is stored temporarily (session cookie) or placed on your computer’s hard drive (persistent cookie). We may use session cookies to uniquely identify your browser while you are logged in and persistent cookies to remember your identification when revisiting our website. You can instruct your browser to refuse all or some cookies through a functionality built into most web browsers. Please note however, if you disable or refuse cookies, some parts of this website may become inaccessible or have reduced performance.
Log Data
Like many site operators Excelerate360 gathers certain information that your browser sends whenever you visit our website and automatically stores this in log files. This may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, internet service provider, referring/exit pages, the pages of our site that you visit, the time and date of your visit, time spent on particular pages and other statistics.
Excelerate360 uses this information to analyse trends, for site administration, or track usage of various features within the website. We may occasionally connect personal information to data gathered in our log files to improve the quality of our website and service provision for individual customers.
Third-party links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Notice of every website you visit.
How we use your personal data
We will only use your personal data when the law allows us to, most commonly we will use your personal data in the following circumstances:
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Where we need to fulfil the contract, we are about to enter or have entered with you.
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Where it is necessary for our legitimate interests and your interests, providing fundamental rights do not override those interests.
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Where we need to comply with a legal or regulatory obligation.
Purposes for which we will use your personal data
We have set out below, a description of all the ways we intend to use your personal data, and the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
| Purpose/Activity | Data Category | Lawful basis for processing including basis of legitimate interest |
| To register you as a new client |
○ Identity ○ Contact |
○ Fulfilment of a contract with you |
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To process and deliver on your instructions including: ○ Manage payments, fees, and charges ○ Collect and recover money owed to us |
○ Identity ○ Contact ○ Financial ○ Transaction ○ Marketing and Communications |
○ Fulfilment of a contract with you ○ Necessary for our legitimate interests (to recover debts due to us) |
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To manage our relationship with you which will include: ○ Notification about changes to our terms or privacy policy ○ Requesting you to leave a review or take a survey |
○ Identity ○ Contact ○ Profile ○ Marketing and Communications |
○ Fulfilment of a contract with you ○ Necessary to comply with a legal obligation ○ Necessary for our legitimate interests (to maintain our records and analyse how clients use our services) |
| To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data |
○ Identity ○ Contact ○ Technical |
○ Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security and fraud prevention) ○ Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the efficacy of the advertising employ |
○ Identity ○ Contact ○ Profile ○ Usage ○ Marketing and Communications ○ Technical |
○ Necessary for our legitimate interests (to analyse how clients use our services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, services, marketing, customer relationships and experiences |
○ Technical ○ Usage |
○ Necessary for our legitimate interests (to define relevant clients for our services, to ensure our website is updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about services that may be of interest to you |
○ Identity ○ Contact ○ Technical ○ Usage ○ Profile |
○ Necessary for our legitimate interests (to develop services and grow our business |
Employee & Candidate Personal Data
Marketing & Opting out
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can ask us to stop sending you marketing messages at any time by following the opt-out, unsubscribe links on any marketing message sent to you or, by contacting us any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us for service provision, experience or other transactions.
Disclosure of your personal data
Except as described in this policy, Excelerate360 will not share, give or sell any personal information to any third-party. We may disclose such information to respond to subpoenas, court orders, or legal processes to establish and exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities such as suspected fraud, potential threats to the physical safety of any person or as otherwise required by law.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have established procedures to manage any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the volume, nature, and sensitivity of the personal data we hold. Assessing the potential risk of harm and and severity of impact from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Legally we must keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after the cessation of our contract or employees for tax and legal liability purposes.
In certain circumstances you can request us to delete your data, see below for further information on requests for erasure.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
You have certain rights in relation to any personal data which we hold under data protection legislation, below further information is provided in regard to these rights and requests:
Access Request – Subject to certain conditions, you are entitled to have full access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. You should specify the type of data you would like to see to ensure that our disclosure is meeting your expectations. Your request must not impact the privacy or confidentiality rights of others. Prior to the disclosure of personal data we will ask you to verify your identity.
Rectification Request – This enables you to have any incomplete or inaccurate data we hold about you corrected, once we have verified the accuracy of the new data you provide to us. We encourage you to notify us of any changes regarding your personal information including contact details. This right only applies to your own personal data and we encourage you to be as specific as possible when exercising this right.
Erasure Request – This enables you to ask us to delete or remove personal data where there is no justifiable reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please note, that we may not always be able to comply with your request of erasure for specific legal reasons of which you will be notified as applicable, at the time of your request.
Objection to Processing – If we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Restriction of Processing Request – This enables you to request us to suspend the processing of your personal data in the following scenarios: (1) if you want us to establish the data’s accuracy; (2) where our use of the data is unlawful but you do not want us to erase it; (3) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (4) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Data Portability – This enables you to request the transfer of your personal data to you or a third party. We will provide to you, or a third party you have specified, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdrawal of Consent – This applies any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you and will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of these rights outlined above, please contact privacy@excelerate360.com.